Edgbaston | Warwickshire County Cricket Club

Ticket Terms and Conditions

Please read the following Terms & Conditions carefully before purchasing tickets or Membership with Warwickshire County Cricket Club and Edgbaston.

If you have any questions, please contact our Ticket Office at tickets@edgbaston.com.

Important Information

If you purchase, transfer or allocate tickets to another person, you must ensure they have read and agree to these Terms & Conditions and the Spectator Code of Conduct. Please also read the following before attending: Ground Regulations & Spectator Code of Conduct.

General Terms & Conditions

1.1 General Ticket Terms

Tickets remain the property of Warwickshire County Cricket Club at all times.
Tickets are issued for the sole use of the purchaser and are non-transferable unless otherwise permitted.
Tickets must not be sold, offered for sale, auctioned or transferred except through the Club's official Ticket Exchange platform.
The Club reserves the right to refuse admission or cancel any ticket obtained in breach of these Terms & Conditions.
Cricket is against ticket touting – you must not buy or sell this ticket for more than its face value. Please see
https://www.ecb.co.uk/tickets/touting
In order to purchase any Tickets, purchasers must have their own Edgbaston Account.
Tickets are purchased based on the confirmed teams, competition format, venue and a
provisional match date. If the fixture date changes, we will notify the original purchaser by email. You will then have two weeks to request a refund if you are no longer able to attend.
Please ensure your contact details remain up to date by notifying tickets@edgbaston.com of any changes. Failure to do so may result in you missing important communications, including any refund opportunities.

1.2 Lost or Replacement Tickets

Replacement tickets may only be issued where tickets have been lost, stolen or temporarily misplaced. An administration fee per ticket may apply.
Under-16 tickets purchased in advance may be upgraded to an adult ticket upon payment of the relevant price difference.
The Ticket Holder is not guaranteed an uninterrupted and/or uninhibited view of any Match Day from the position provided. Edgbaston does not guarantee protection from the elements or weather from any seat and the Ticket Holder acknowledges and accepts that they are required to take appropriate care for their sun protection and hydration.
A Ticket Holder is permitted to exit and re-enter Edgbaston on a Match Day provided that on exit the Ticket Holder must indicate the intention to gate staff to re-enter Edgbaston on the Match Day and thereafter the Ticket shall be scanned on exit and rescanned on entry to Edgbaston to allow re-entry. The same Ticket must be used during this process.

1.3 Admission, Entry & Cancellations:

All tickets are issued by or on behalf of Warwickshire County Cricket Club. Each Ticket is and shall remain at all times the property of Warwickshire County Cricket Club. No person who is subject to a life ban imposed and/or recognised by the ICC, the ECB or any other ICC Member as a result of a breach of any applicable ICC, ECB or other ICC Member rules, regulations, codes or directives shall be permitted to enter the ground and any such person found within the ground on the day of the match shall be liable to immediate removal from the ground. Please note that the use of any cameras or mobile devices or any electronic equipment, for the recording, transmission or communication of match footage, details, statistics, images (on any platforms including but not limited to websites and social media) etc., is not permitted other than with the proper accreditation.

Should a fixture be postponed, rescheduled, cancelled or subject to reduced capacity, the Club reserves the right to cancel tickets where reasonably necessary, including for health and safety reasons or circumstances beyond our control.

If your ticket is cancelled by the Club in these circumstances, you will be entitled to a refund of the face value of your ticket only. Any booking or administration fees are non-refundable.

Where venue capacity must be reduced, Warwickshire County Cricket Club reserves the right to determine which tickets are cancelled.

Personal travel, accommodation and any other associated expenses are booked entirely at your own risk. The Club accepts no liability for costs incurred if a fixture is postponed, cancelled, altered or rescheduled.

While every effort will be made to provide the seat shown on your ticket, the Club reserves the right to allocate an alternative seat where necessary.

WCCC reserves the right to move ticket purchases sold to specific seats because of either operational or health & safety requirements. When these circumstances arise, all ticket buyers will be notified of any changes to the location of the specific seats originally booked at least two weeks prior to the day of the match.

Discounts and promotional offers cannot be added to tickets retrospectively

1.4 Venue Rules & Security:

All spectators may be searched by police officers or authorised Club staff.

Anyone refusing a search may be refused entry or removed from the venue.

Right of admission is reserved at all times.

Tickets must be presented when requested by venue staff.

Prohibited Items - the following items are not permitted inside the venue:

Alcohol.
Glass bottles and cans.
Firearms or weapons.
Fireworks or flares.
Dangerous items.
Air horns, musical instruments or similar noise-making devices (unless authorised in advance).
Offensive, racist, political or commercial flags, banners or signs.
Unauthorised branded materials.

Venue Rules

Smoking is only permitted in designated smoking areas.
Animals are not permitted, with the exception of registered assistance dogs.
Where tickets are issued, spectators must retain them throughout the event.

1.5 Photography & Recording

In accordance with ECB regulations, cameras, mobile phones, computers and other electronic devices must not be used to record, transmit or communicate live match footage, statistics or other match-related content without the appropriate accreditation.

Match Interruptions:

If a fixture is postponed, rescheduled, abandoned or cancelled, the Club's Refund Scheme and the ECB Rain Check Policy will apply.

Liability:

Warwickshire County Cricket Club, its officials and agents shall not be liable for any loss, injury or damage suffered by ticket holders except where required by law.

Images:

Photography used throughout the website is for illustrative purposes only. Due to the nature of cricket, the position of the pitch and surrounding areas may differ from those shown.

1.6 Health & Safety

The Club may introduce additional health and safety measures where required. These may include providing attendee information where necessary.

Failure to comply with any health and safety requirements may result in:

Refused entry.
Cancellation of your ticket.
Removal from the venue.

1.7 Booking Fees

All tickets & Memberships purchased are subject to a booking fee, charged per ticket. All booking fees will be displayed online.

All booking fees are applicable whether purchased online, over the phone or in person.

Booking fees are non-refundable.

Refund Policy

Tickets are non- refundable unless a fixture is postponed, rescheduled, cancelled or have their separate Refund Scheme, which are outlined below.

2.1 Test Match Refund Policy

Days 1–4: For Days 1 to 4 of a Test Match, if play does not take place or is restricted on the day for which your ticket is valid, you may be entitled to a refund of the match ticket value only. If 0 to 15 overs are played, you will receive a 100% refund of the match ticket value (excluding any booking fees) If 15.1 to 30 overs are played, you will receive a 50% refund of the match ticket value (excluding any booking fees). If more than 30 overs are played, no refund will be provided.

Day 5: This refund policy does not apply to Day 5 of Test Matches. No refund will be provided under this policy for Day 5.

One Day International Match Refund Policy

If for the day for which the ticket is valid, venues are unable to admit spectators OR play does not take place OR play is restricted, you will be entitled to a refund of only the match ticket value subject to there being:

(a) non admittance of spectators OR zero to 15 overs played – a full refund (excluding any booking fees);

(b) 15.1 overs to 30 overs played – a 50% refund (excluding any booking fees).

In no other circumstances can money be refunded.

2.3 International T20 Refund Policy

If, for the day for which the ticket is valid, play does not take place OR play is restricted, you will be entitled to a refund of only the match ticket value subject to there being: (a) zero to 10 overs are played of the only or last match of the day and no result is obtained – a full refund (excluding any booking fees).; (b) 10.1 overs to 20 overs are played of the only or last match of the day and no result is obtained – a 50% refund (excluding any booking fees).

In no other circumstances can money be refunded.

2.4 Domestic T20 Refund Policy

Vitality Blast Finals Day - If the second semi-final does not achieve a result, you will receive a 100% refund of the match ticket value (excluding any booking fees)

Vitality Blast Finals Day - If both semi-final matches achieve a result, but zero to 10 overs are played in the T20 Final (the last scheduled match of the day) and no result is obtained in the T20 Final, you will receive a 50% refund of the match ticket value (excluding any booking fees)

Vitality Blast Double Header - If, for the day for which the ticket is valid, play does not take place OR play is restricted to 9.5 overs or less and no result is obtained in the second fixture, then you will be entitled to a refund for the value of your tickets (excluding any booking fees)

Vitality Blast Double Header - If play does not take place OR play is restricted to 9.5 overs or less and no result is obtained in both fixtures, you will be to claim a complementary ticket for any of our standalone Women’s fixtures in the same season.

Vitality Blast Standalone Game - If, for the day for which the ticket is valid, play does not take place OR play is restricted to 9.5 overs or less and no result is obtained, then you will be entitled to a refund for the value of your tickets (excluding any booking fees)

2.5 Domestic One Day Cup & County Championship Refund Policy

If, for the day for which the ticket is valid there are less than 10 overs played, or play does not take place at the ground on the date for which your ticket is valid, your ticketing account will be credited for the ticket face value of the affected match (excluding any booking fees). This credit can be used to purchase tickets for any future Warwickshire Cricket matches, subject to availability.

2.6 The Hundred Refund Policy

The Hundred Single Day Match - Single Match Day: if 100 balls or less are bowled on the day for which the Ticket is valid (where the date of the Match has changed, this means the new date of the Match) and no result is obtained, an automatic full (100%) refund of the amount paid for the Ticket (excluding any booking fees) will be made to the original credit or debit card used by the Ticket Purchaser to make the purchase of the Ticket(s).

The Hundred Double-Header Match Day - if 100 balls or less are bowled in respect of both Matches on the day for which the Ticket is valid (where the date of the Match has changed, this means the new date of the Match) and no result is obtained in respect of both Matches, an automatic full (100%) refund of the amount paid for the Ticket (excluding any booking fees) will be made to the original credit or debit card used by the Ticket Purchaser to make the purchase of the Ticket(s).

The Hundred Double – Header Match Day - Double-Header Match Day: if 100 balls or less are bowled in respect of one of the two Matches on the day for which the Ticket is valid (where the date of the Match has changed, this means the new date of the Match) and no result obtained in respect of such Match, an automatic partial refund equal to 50% of the amount paid for the Ticket (excluding any booking fees) will be made to the original credit or debit card used by the Ticket Purchaser to make the purchase of the Ticket(s).

2.7 Domestic Hospitality Refund Policy

Domestic Hospitality Refund - Bad weather may impact play with possible delays or even no play. The decision on any delays in play is made by the umpires who are responsible for player safety. If play is restricted (under minimum overs/balls) or does not take place, you will be entitled to a refund of the value of your match ticket. But, as the remainder of your hospitality package will still take place, you will not be eligible for a full refund. In this event, refund details will be communicated to all hospitality bookers via email.

2.8 Other Refund Details

Other Circumstances: Refunds will not be provided in any circumstances other than those expressly set out above.

Where a refund is due, it will be processed automatically and issued to the original purchaser only via the original payment method. Where payment was made by debit or credit card, the refund will be returned to that card.

Refund Processing Time: Please allow up to 30 days for any refund to be processed.

Refund Queries: For any queries regarding refunds, please contact tickets@edgbaston.com.

Further information about the Major Match Day refund scheme is available at ecb.co.uk/refundscheme.

Restricted View Policy

Restricted View Seating at Edgbaston Stadium is defined as one where the spectator can view the entire cricket pitch in use for the match, but where a fixed structural object or stadium fixture partially obstructs the view of the surrounding outfield. For the avoidance of doubt, a Restricted View means that while some areas of the outfield will be obscured, no part of the active cricket pitch itself will be blocked or restricted.

Heavily Restricted View seating carries a more significant obstruction. In these seats, a fixed structural object or stadium fixture blocks most of the surrounding outfield. Furthermore, the obstruction is such that the spectator will be able to see most of, but not necessarily all of, the active cricket pitch being used for play.

Membership Terms & Conditions

4.1 Membership Use & Transfer

Memberships purchased are non-transferable and non-refundable and are for the sole use of the purchaser. Memberships shall not be resold or transferred, except as set out below, and shall not be purchased or obtained from or through any person, commercial agent, company or otherwise other than directly by the applicant from Warwickshire County Cricket Club Ltd (WCCC). Any Membership advertised for sale will be void. WCCC reserves the right not to sell to individuals or agencies suspected of intending to re-sell their tickets.

Additional Memberships: If more than one Membership is issued to an applicant, those Memberships may be used only by the applicant and the person(s) intending to accompany that applicant to and at the Event. The provision of such a Membership by an applicant to such a person without payment shall not contravene the conditions above.

4.2 Membership Conditions of Entry

Memberships are issued subject to the Ground Regulations established by WCCC. WCCC shall be entitled to refuse admission to any Membership holder in reasonable circumstances and shall give written reasons if requested. A copy of the full Ground Regulations currently in force is available on the Official Website of the Event and is also available on application.

The purchaser agrees to abide by these Conditions and the Ground Regulations at all times.

Memberships remain the property of WCCC at all times.

WCCC reserves the right to change these Conditions from time to time.

4.3 Membership & Fixture Cancellation

Cancelled or Incomplete Matches: In the event of a match being cancelled or not completed as per the ECB match regulations, no monetary refund will be due.

Major Matchday Tickets: Where discounted tickets are offered to Members for Major Matchdays, such as international fixtures, Members will only receive the applicable discount during an exclusive priority sales window. A dedicated allocation of tickets will be made available exclusively to Members during the Members’ priority window, and all tickets are subject to availability. The Member allocation may be sold out before the priority window closes.

4.4 Membership Delivery & Collection

Delivery and Collection: Memberships will be sent to the name and address stated on the order and not to any third party. Any Membership arranged for collection by anyone other than the cardholder, where the cardholder will not be attending, will require a letter of authorisation from the cardholder. This letter must state the name of the person collecting the Membership, together with the name, address and signature of the cardholder authorising its release.

Duplicate Memberships: Duplicate Memberships will only be issued as replacements for Memberships that have been lost, stolen or temporarily mislaid. A administration fee will be charged for reprinting. The original Membership will then be void.

4.5 Membership Upgrades & Cancellations

Junior Membership Upgrades: Junior (under 16) Memberships purchased in advance can be upgraded to an Adult Membership upon payment of the relevant difference in price. No downgrades will be allowed. Requests for duplicates or upgrades must be made by the original purchaser, who will be required to provide a written and signed request. Identification will then be requested in advance or in person on the day of the Event.

Cancellation of Membership Sales: WCCC reserves the right to cancel the sale of Memberships to individuals or agencies, or to anyone who has contravened any of these Terms and Conditions.

Breach of Conditions: Any Membership obtained in breach of these Conditions shall be void and all rights conferred or evidenced by such Membership shall be nullified. Any person seeking to use a Membership obtained in breach of these Conditions to gain or provide entry to, or remain at, the Event will be considered a trespasser and may be ejected and liable to legal action.

4.6 Membership Auto Renewal Scheme

All those that purchase an annual Warwickshire CCC Membership will be automatically enrolled on to the auto-renewal scheme for following years. Your credit or debit card details will be securely saved for payment. Please ensure you have a valid credit or debit card saved to your account, and any other family or friend Memberships you manage, via your online account or your renewal may not be processed.

We will write to all Members no later than 14 days before your renewal so you can opt-out before ay payment is taken. To opt-out, please tick the opt-out box in your account – ‘Profile and Payment Methods’ – ‘Membership Auto-Renewal: Opt-Out’, or email the Membership team via members@edgbaston.com.

There will be a 14 day grace period from the day after you receive your confirmation email to cancel your Membership and receive a refund. To do so, please contact the ticket office by emailing members@edgbaston.com.

If you want to change Membership category or switch to split payments, you will need to opt out of the auto-renewal process and purchase a new Membership.

4.7 Membership Refund Policy

Please note that membership is sold on a non-refundable basis. In the event of any rain-affected matches during the season, your membership does not have a per-match value, and you will therefore not be entitled to claim a refund or exchange.

Ticket Exchange Terms & Conditions

Tickets must not be sold, offered for sale, auctioned or transferred except through the Club's official Ticket Exchange platform

The Edgbaston Ticket Exchange is our Fan to Fan Resale site. These tickets have been listed for resale by spectators who can no longer attend the event for other spectators to purchase from them. This is the only legitimate resale platform for Edgbaston tickets.

Tickets can be listed at least a month before the start of your fixture.