Edgbaston | Warwickshire County Cricket Club

4752 WCCC Edgbaston Stadium - Superior Room 3 1 (1)

Matchday Hotel Stay Terms and Conditions

KEY BOOKING CONDITIONS

• Scope: These Terms and Conditions apply to Matchday Stay bookings of fewer than 10 bedrooms at the Hotel on any one night. Separate terms and conditions apply to the purchase of match tickets, hospitality or other event-related products or services.

• Payment: Full advance payment is required before the booking is confirmed.

• Cancellation: The Accommodation rate is non-refundable and stay dates are non-transferable, except where these Terms and Conditions or applicable law provides otherwise.

• Minimum Stay: A minimum number of consecutive nights may apply and will be shown before the booking is confirmed.

These Matchday Hotel Stay Terms and Conditions (the "Terms and Conditions") apply to Matchday Stay bookings comprising fewer than 10 bedrooms on any one night, where the stay takes place during, immediately before or immediately after a cricket match or other designated major event at Edgbaston Stadium. Accommodation-only bookings comprising 10 or more bedrooms on any one night are governed by the Group Accommodation Terms and Conditions, the relevant Booking Form and any applicable Matchday Special Conditions.

These Terms and Conditions, together with the Booking Confirmation, applicable rate information and any Special Conditions, form the agreement (the "Agreement") between the operator of the Hotel, Edgbaston Experience Limited (company number 07477686) (the "Company") and the Customer.

Matchday Stays are sold on specific restricted terms because of the exceptional demand and operational requirements associated with major events. Unless expressly stated otherwise in the Booking Confirmation, all Matchday Stay bookings require advance payment in full and are non-refundable.

Where the Customer is contracting as a consumer, nothing in the Agreement affects any statutory rights that cannot lawfully be excluded or restricted. Please note that the booking process is designed to expressly draw the non-refundable nature of Matchday Stay bookings to the Customer's attention before the Agreement is formed and before payment is taken.

Definitions and interpretation

1.1 "Accommodation" means the bedroom or bedrooms, room nights, breakfast and any other accommodation-related services expressly identified in the Booking Confirmation.

1.2 "Agreement" means the Booking Confirmation, these Terms and Conditions, applicable rate information and any Special Conditions.

1.3 "Booking Confirmation" means the written or electronic confirmation identifying the Guest or Guests, stay dates, room type, rate, inclusions, Minimum Stay and other applicable booking conditions.

1.4 "Charges" means all amounts payable for the Accommodation and any accommodation-related services, supplements, taxes, incidentals, damage or additional services. Unless expressly stated otherwise in the Booking Confirmation, all Charges are denominated and payable in pounds sterling (GBP).

1.5 "Customer" means the person making the booking and responsible for complying with the Agreement and, where applicable, payment for the Accommodation.

1.6 "Guest" means any person staying or due to stay under the Customer booking.

1.7 "Hotel" means the Radisson RED Birmingham Edgbaston Stadium.

1.8 "Hotel Policies" means the reasonable operational, safety, security and guest policies applicable to the Hotel made available or notified to the Customer or Guest(s).

1.9 "Matchday" means a cricket match or other major sporting, cultural or public event taking place at Edgbaston Stadium which the Company designates as subject to these Terms and Conditions.

1.10 "Matchday Stay" means an Accommodation booking for dates designated by the Company as associated with a Matchday.

1.11 "Minimum Stay" means the minimum number of consecutive room nights required for the relevant Matchday Stay, as communicated before the booking is completed and confirmed in the Booking Confirmation.

1.12 "Package" means a Matchday Stay booking comprising Accommodation together with one or more separate products or services related to a Matchday, which may include match tickets, hospitality, food and beverage, parking or other event-related benefits.

1.13 "Special Conditions" means any additional or amended terms expressly recorded in the Booking Confirmation (or any amended Booking Confirmation).

1.14 If there is a conflict relating specifically to the Accommodation, the Special Conditions take priority, followed by the Booking Confirmation and then these Terms and Conditions. Separate terms applicable to tickets, hospitality or other Package elements continue to govern those elements.

Booking and formation of the Agreement

1 A booking becomes binding when the Hotel issues a Booking Confirmation and receives the required payment in full, unless expressly confirmed otherwise in writing.

2.2 The Customer must ensure that all booking information is complete and accurate and must promptly notify the Hotel of any error.

2.3 A Customer making a booking for another Guest confirms that they are authorised to provide the Guest's information and must ensure that the Guest is made aware of these Terms and Conditions and the Hotel Policies. The registered Guest may also be required to acknowledge them at check-in.

2.4 Accommodation is subject to availability. Images and descriptions are illustrative; actual room decor, layout, bed configuration and view may vary.

2.5 The Company takes reasonable steps to ensure that room rates displayed on its website and booking platform are accurate. However, where an obvious error in pricing has occurred (including where a room rate has been displayed at a level that is clearly inconsistent with the Company's intended pricing for the relevant Matchday Stay), the Company reserves the right to notify the Customer of the error as soon as reasonably practicable and to cancel the booking. In such circumstances, the Company will refund in full all sums paid by the Customer. The Customer will have no further claim against the Company in relation to the cancelled booking.

2.6 Bedrooms may not be resold, sublet, transferred or advertised for commercial gain without the Company's prior written consent. Where the Company has reasonable grounds to believe that a booking has been or is intended to be used for commercial resale, touting or any other form of unauthorised commercial gain, the Company may immediately cancel the booking, retain all sums paid as a genuine pre-estimate of loss and/or deny access to the Hotel. The Company's decision in such matters will be exercised reasonably, having regard to the evidence available to it at the relevant time.

Matchday rates, advance payment and Minimum Stay

3.1 All Matchday Stay bookings require advance payment in full at the time specified during the booking process. Unless expressly stated otherwise in the Booking Confirmation, the booking will not be confirmed until full payment has been successfully received.

3.2 Matchday Stay rates are non-refundable. Once the booking is confirmed, no refund will be due if the Customer or Guest cancels, does not travel, does not attend the Matchday, arrives late, departs early or otherwise does not use all or part of the booked Accommodation, except where required by law or where the Company expressly agrees otherwise in writing.

3.3 A Minimum Stay may apply. It will be clearly communicated before the booking is completed and before payment is taken and will be confirmed in the Booking Confirmation.

3.4 Where a Minimum Stay applies, the Customer is liable for the full Charges for the Minimum Stay even if the Guest arrives later or departs earlier.

3.5 The room rate, inclusions and applicable taxes are shown in the Booking Confirmation. Additional services, incidentals and any legally applicable visitor, tourism, city or similar levy may be charged separately. A change in a mandatory tax or levy will be reflected only to the extent legally required or permitted.

3.6 Guests may be required at check-in to present valid photo identification and a payment card or to provide a pre-authorisation or deposit for incidentals and damage. The amount, or the method used to calculate it, will be clearly communicated before the pre-authorisation or deposit is taken and will be reasonable and proportionate.

3.7 The Customer is responsible for all Charges properly incurred under the Accommodation booking unless the Booking Confirmation expressly states that another person or organisation is responsible. Any incidental Charges must be settled in full on departure.

3.8 The Customer agrees that all Charges are payable in full in accordance with the non-refundable terms applicable to Matchday Stay bookings. The Customer must not raise a chargeback or payment dispute with their card issuer or payment provider in circumstances that are not consistent with the Customer's rights under these Terms and Conditions or applicable law. Where the Company successfully contests a chargeback that has been raised without reasonable basis, the Customer shall be liable for the original Charges together with any reasonable costs directly and demonstrably incurred by the Company in contesting the chargeback, including any fees charged to the Company by its payment service provider in connection with the chargeback process.

Packages, match tickets, hospitality and Superior Rooms

4.1 A Matchday Stay may be sold as standalone Accommodation or as part of a Package. For clarity, where the Accommodation is subject to a separate booking, it does not form part of a Package, even where such booking is made at the same (or a similar) time. Such standalone Accommodation bookings are entirely separate from, and independent of, any match tickets, hospitality or other event-related products or services related to the same dates and the availability, postponement or cancellation of the same does not affect such Accommodation booking or the Customer’s obligation to pay the Accommodation Charges.

4.2 Where the Package includes match tickets, hospitality or other event-related products or services, the separate terms and conditions for those products or services apply in addition to these Terms and Conditions.

4.3 These Terms and Conditions govern the Accommodation element only. The validity, use, transfer, cancellation and other conditions relating to match tickets or hospitality are governed by the terms applicable to those elements.

4.4 All applicable terms and material booking restrictions will be provided or made available before the Package booking is completed.

4.5 Unless expressly stated otherwise, the inability or failure of a Guest to use a ticket, hospitality entitlement or another element of a Package does not entitle the Customer to a refund of the Accommodation Charges.

4.6 Where a Matchday is postponed, rescheduled, relocated, played behind closed doors, cancelled or otherwise materially changed, the treatment of any ticket or hospitality element will be determined under the terms applicable to that element. The Accommodation booking remains subject to these Terms and Conditions unless the Company confirms alternative arrangements in writing.

4.7 Superior Rooms: It is acknowledged that Superior Rooms offer Guests a potential match-viewing experience during Matchday Stays. Accordingly, the Customer will have the following rights in the following circumstances:

4.7.1 Scheduled match play does not take place or is restricted during your Matchday Stay: the Customer may be entitled to receive a partial refund of the Accommodation Charges, up to a maximum value of an equivalent Match Ticket in a Platinum area, in accordance with the relevant Matchday Ticket Refund Policy (available here: https://www.edgbaston.com/ticket-terms-and-conditions). The remainder of the Accommodation Charges are non-refundable.

4.7.2 The match is cancelled entirely: the Customer will be entitled to receive a partial refund of the Accommodation Charges, to the value of an equivalent Match Ticket in a Platinum area. The remainder of the Accommodation Charges are non-refundable.

4.7.3 The match is postponed or rescheduled: the Customer may opt to either: (a) transfer the booking to the rescheduled dates; or (b) keep the booking for the original dates and receive a partial refund of the Accommodation Charges, to the value of an equivalent Match Ticket in a Platinum area. The remainder of the Accommodation Charges are non-refundable.

The rights set out above shall be the Customer’s sole and exclusive remedies in such circumstances. Where a refund is due, it will be issued to the Customer only via the original payment method. Where payment was made by debit or credit card, the refund will be returned to that card. Refunds can take up to 30 days to be processed.

Amendments, cancellation and no-shows

5.1 Matchday Stay bookings are non-refundable and may not be cancelled for a refund unless expressly stated otherwise in the Booking Confirmation, these Terms and Conditions or pursuant to applicable law.

5.2 Subject to reasonable administration, the Company will permit a change of Guest name within the same booking and any amendment reasonably required to accommodate a Guest's accessibility requirements. Any other requested amendment is subject to availability and the Company's written agreement.

5.3 Where an amendment is permitted, revised rates, Minimum Stay requirements and additional Charges may apply. No refund will be given if the amended booking has a lower value than the original booking unless expressly agreed otherwise.

5.4 Stay dates are non-transferable. A requested change of stay dates will be treated as cancellation of the original non-refundable booking and creation of a new booking, unless the Company expressly agrees otherwise in writing.

5.5 A no-show, late arrival or early departure does not reduce the Charges payable. The full value of the confirmed Matchday Stay remains payable.

5.6 If a Guest expects to arrive after the permitted check-in time stated in the Booking Confirmation or pre-arrival information, the Guest must notify the Hotel. Failure to do so may result in the room being treated as a no-show and the applicable Charges will remain payable.

5.7 Where a booking was made through a third-party travel agent or booking platform, any amendment requests must be made through that third party. The Hotel will not accept or process amendment requests made directly by a Customer in respect of a third-party booking unless the third party has confirmed in writing that such direct contact is authorised or the amendment is solely to accommodate a Guest's accessibility requirements under clause 5.2. The Customer remains responsible for any additional terms or charges imposed by the third party in connection with the amendment.

Matchday operations, access and security

6.1 Edgbaston Stadium and the surrounding area may operate under enhanced security, traffic management and access arrangements on Matchdays.

6.2 Vehicle and pedestrian access routes, parking arrangements, drop-off and collection points and entry procedures may differ from normal hotel operations. Guests must comply with reasonable instructions issued by the Hotel, stadium security, police or other relevant authorities.

6.3 Parking is not included unless expressly stated in the Booking Confirmation. Where parking is provided, Matchday restrictions, arrival and departure windows, vehicle registration requirements and separate Charges or terms may apply.

6.4 The Hotel will use reasonable endeavours to communicate material Matchday access information available to them, but Guests remain responsible for allowing sufficient travel time and complying with local traffic and transport arrangements.

6.5 Enhanced security checks or restrictions on items brought into the Hotel or stadium complex may apply. Failure to comply with reasonable security and safety requirements may result in refusal of accommodation or removal under clause 8.2.

6.6 Matchday activity may result in increased numbers of people, noise, temporary road closures, restricted vehicle movement and other operational impacts associated with a major event. These circumstances do not, of themselves, entitle the Customer to cancel or receive a refund. Clause 10 applies where the circumstances amount to Force Majeure.

Check-in, check-out and occupancy

7.1 The applicable check-in and check-out times will be stated in the Booking Confirmation or otherwise notified to the Customer before arrival. Check-in and check-out times may vary due to Matchday or other operational requirements. Early check-in and late check-out are subject to availability, may incur additional Charges and cannot be guaranteed.

7.2 The registered Guest must be aged 18 or over at the time of check-in. Proof of age (in the form of valid photographic identification) may be required at check-in. The Hotel reserves the right to refuse check-in to any person who cannot demonstrate that they meet this requirement, and no refund shall be due in such circumstances. Guests under 18 may only stay as part of the same booking where accompanied throughout the stay by a responsible adult aged 18 or over and in accordance with the Hotel Policies and applicable law.

7.3 Room occupancy must not exceed the permitted capacity. Additional occupants, children, extra beds and cots are subject to availability and may result in additional Charges. Matchday Superior Rooms must not exceed capacity stated upon purchase.

7.4 Requests for specific rooms, floors, views, bed configurations, accessible rooms or interconnecting rooms are subject to availability unless expressly confirmed.

7.5 The Customer should notify the Hotel as early as possible of any essential accessibility requirement so that reasonable arrangements can be discussed.

Guest conduct and Hotel Policies

8.1 Guests must comply with applicable law, the Hotel Policies and all reasonable operational, safety and security instructions, including requirements relating to fire safety, identification, noise, smoking and vaping.

8.2 No Guest may behave in a threatening, abusive, discriminatory, unsafe, unlawful or disruptive manner. The Hotel may reasonably refuse accommodation to or remove a Guest where necessary to protect people, property or Hotel operations. No refund is due where removal results from the Guest's serious misconduct. If a Guest is removed in circumstances that do not amount to serious misconduct, the Company will refund a proportionate amount for unused Accommodation.

8.3 Guests must not hold unauthorised parties, exceed permitted room occupancy, tamper with safety equipment, bring hazardous or unlawful items onto the premises, or use the Accommodation for an unlawful purpose.

8.4 The Customer and Guest(s) are jointly and severally responsible for the reasonable cost of damage beyond fair wear and tear and for reasonable additional cleaning, disposal, security or call-out costs caused by their acts or omissions. Where the Customer did not cause the damage, the Company may pursue the responsible Guest directly.

8.5 The Hotel is a non-smoking and non-vaping property. Smoking or vaping of any substance (including e-cigarettes, vaping devices and any other nicotine or aerosol products) is strictly prohibited in all bedrooms, on balconies and in all indoor areas of the Hotel. A fixed charge consistent with the Hotel’s actual deep-cleaning and room-out-of-service costs at the time of the incident (the “Smoking Charge”) will be applied to the Customer's payment card. The Smoking Charge is in addition to any other damage costs properly recoverable under clause 8.4. The Company will notify the Customer before applying the Smoking Charge.

8.6 Pets are permitted only where allowed by the Hotel Policies or agreed in advance. Recognised assistance animals will be accommodated in accordance with applicable law.

8.7 Lost property is handled under the Hotel Policies. Guests remain responsible for their personal belongings except where liability cannot lawfully be excluded.

8.8 The Company and its authorised representatives may photograph or film public areas of the Hotel for the purposes of marketing, promotional or operational use. Guests who do not wish to be included in such photography or filming should notify Hotel staff. Guests must not photograph, film or record other Guests in public areas of the Hotel or in any way that infringes the privacy, rights or dignity of other individuals. Guests must also comply with any photography or filming restrictions notified by the Hotel or Stadium, including restrictions arising from event broadcasting agreements. Commercial filming or photography within the Hotel requires the Company's prior written consent.

8.9 Guests staying in a Superior Room or any other room from which it is possible to view a match are not permitted to record, transmit or communicate live match footage, statistics or other match-related content. All matchday Terms & Conditions and Code of Conduct apply as found on www.edgbaston.com

Changes, relocation or cancellation by the Company

9.1 The Hotel may make reasonable operational changes to a room allocation or room category where the replacement is reasonably comparable and suitable for the number of Guests booked.

9.2 If confirmed Accommodation cannot be provided for reasons within the control of the Company, reasonable endeavours will be made to provide suitable alternative accommodation at the closest reasonably available hotel of the same or a better standard, having regard to availability and the purpose of the Matchday Stay. The original payment and billing arrangements will be preserved where reasonably practicable. The Company will meet: (a) the reasonable difference, if any, between the Charges for the original room and the cost of a like-for-like room at the alternative hotel; (b) reasonable transport costs directly arising from the relocation between the alternative hotel and Edgbaston Stadium; and (c) reasonable additional parking costs directly arising from the relocation. No amount is payable for costs that are not reasonably incurred or evidenced (where evidence is reasonably available). The Company's aggregate liability for all costs under paragraphs (a), (b) and (c) above shall not exceed 20% of the total Charges paid by the Customer in respect of the affected Accommodation, save as required by applicable law.

9.3 The Company may cancel a booking in any of the following circumstances:

(a) where payment is not successfully received by the due date;

(b) the booking is fraudulent or reasonably suspected to result from fraud, mistake or error (including any system or pricing error);

(d) the intended use is unlawful or unsafe;

(e) the Customer or Guest commits a material breach of the Agreement or Hotel Policies;

(f) the Hotel is required to cease operations or materially reduce its capacity by reason of regulatory action, structural, safety or infrastructure requirements, or any direction or requirement of a competent authority; or

(g) the Company is unable to provide the Accommodation as a result of circumstances beyond its reasonable control that do not amount to a Force Majeure event under clause 10 but that make provision of the Accommodation impossible, unsafe or impracticable.

Where the Company cancels under paragraph (f) or (g), it will use reasonable endeavours to provide alternative accommodation under clause 9.2 and, where it is unable to do so, will refund sums paid for the affected Accommodation.

9.4 Where the Company cancels the Accommodation booking and does not provide suitable alternative accommodation, the Company will refund sums paid for the affected Accommodation, except where cancellation results from the Customer's or Guest's breach, fraud or serious misconduct and except where liability cannot lawfully be excluded.

Force Majeure

10.1 Neither party is liable for failure or delay caused by an event beyond its reasonable control, including but not limited to natural disaster, fire, flood, epidemic or pandemic restrictions, war, terrorism, civil disturbance, industrial dispute, failure of utilities, governmental action or involuntary closure of the Hotel (“Force Majeure”).

10.2 Where reasonably possible, the Company will seek to provide alternative accommodation, alternative dates or another reasonable solution for any Accommodation affected by a Force Majeure event.

10.3 If the Accommodation cannot be provided and no suitable alternative is agreed, the company may, at its election, offer the Customer one of the following remedies:

(a) a credit note of equivalent value to the sums paid for the unperformed Accommodation services, redeemable for a future Accommodation booking at the Hotel within 12 months of the date of issue; or

(b) a full refund of sums paid for unperformed Accommodation services.

The Company will notify the Customer of its preferred remedy in writing. The Customer may reject a credit note offered under paragraph (a) and request a cash refund under paragraph (b) where the Customer would be disproportionately disadvantaged by accepting a credit note (for example, where the Customer is unable to use a credit note within the redemption period due to circumstances beyond their control). The parties will use reasonable endeavours to agree an appropriate solution in such circumstances. Nothing in this clause 10.3 affects any rights that the Customer may have under applicable consumer law.

10.4 Force Majeure does not affect the Customer's obligation to pay for Accommodation or services already provided or other Charges properly incurred before the event occurred.

Liability

11.1 Nothing in the Agreement excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

11.2 Subject to clause 11.1, the Company shall not be liable for indirect or consequential loss, loss of profit, anticipated savings, business opportunity or goodwill arising out of or in connection with the Accommodation booking. For consumers, this includes the cost of alternative travel, tickets or other arrangements made in connection with the Matchday, except to the extent that such loss cannot lawfully be excluded.

11.3 For bookings made in the course of a Customer's business, and subject to clause 11.1, the Company's total liability arising out of or in connection with the Accommodation booking is limited to the total Accommodation Charges paid or payable.

11.4 The Company is not responsible for personal belongings, luggage, equipment or vehicles except to the extent that loss or damage is caused by gross negligence or another liability that cannot lawfully be excluded.

11.5 Customers and Guests are advised to maintain appropriate travel and cancellation insurance.

Data protection

12.1 The Company and Radisson Hotel Group may each process personal data as an independent data controller for their respective purposes. Personal data will be processed in accordance with applicable UK data protection law and the privacy notices made available during the booking process, including:

Company Privacy Notice: https://www.edgbaston.com/privacy-policy

Radisson Hotel Group Global Privacy Notice: radissonhotels.com/privacy

12.2 Where the Customer provides personal data about another Guest, the Customer must have an appropriate lawful basis to do so and should ensure that the Guest is provided with the relevant privacy information as notified to the Customer during the booking process.

12.3 Relevant Guest information may be shared between the Company, the Radisson Hotel Group and authorised suppliers where necessary to administer and deliver the booking, process payments, meet legal obligations and protect legitimate safety and security interests, subject to appropriate data protection arrangements.

12.4 The applicable privacy notices explain retention periods, data subject rights, how to complain to the Information Commissioner's Office and the use of personal data for marketing.

Complaints

13.1 Any issue arising during the stay should be raised promptly with the Hotel so that there is a reasonable opportunity to investigate and resolve it as soon as possible.

13.2 Any complaint that cannot be resolved during the stay must be submitted to the Company in writing as soon as reasonably practicable after departure and, in any event, within 28 days of the check-out date, using the contact details in the Booking Confirmation. The Company will not ordinarily be in a position to investigate or respond to complaints submitted more than 28 days after check-out, as the ability to investigate and gather relevant records diminishes over time. This time limit does not affect any statutory right the Customer may have under applicable law.

13.3 On receipt of written complaint submitted in accordance with clause 13.2, the Company will: (a) use reasonable endeavours to acknowledge the complaint within 7 days; and (b) to provide a substantive response within 28 days of acknowledgement, or, where the complaint requires more detailed investigation, within such longer period as the Company will notify to the Customer together with a revised estimated response date.

13.4 If the Company is unable to resolve a complaint to the Customer's satisfaction through the process described in this clause 13, the Company will, at the conclusion of the complaints process, provide the Customer with information about relevant certified Alternative Dispute Resolution (“ADR”) providers who may be able to assist. The Company will indicate at that stage whether it is willing to submit to the ADR process offered by a particular scheme. Nothing in this clause obliges the Company or the Customer to use ADR, and both parties retain the right to bring proceedings before the courts of England and Wales in accordance with clause 14.8 below.

General

14.1 No variation to the Agreement is effective unless recorded in writing and agreed by an authorised representative of the Company.

14.2 The Company may update or amend these Terms and Conditions from time to time. Any such update will be published on the Company's website and will take effect for bookings made on or after the date of publication.

14.3 The Agreement constitutes the entire agreement concerning the Accommodation booking and replaces prior discussions, proposals and representations, except in the case of fraud.

14.4 The Company may assign or subcontract its rights and obligations where this does not materially reduce the Customer's rights.

14.5 The Customer may not assign or transfer the Agreement without prior written consent, except for a permitted change of Guest name under clause 5.2.

14.6 No person other than the parties has a right to enforce the Agreement under the Contracts (Rights of Third Parties) Act 1999.

14.7 A failure or delay in enforcing a right is not a waiver. If any provision is invalid or unenforceable, it will be treated as deleted to the minimum extent necessary and the remaining provisions will continue.

14.8 The Agreement is governed by the laws of England and Wales. The courts of England and Wales have jurisdiction, except where mandatory consumer law provides otherwise.